FAQ
How to buy
Do I have to bid from my computer?
If you prefer, you can submit bids by fax. Just print and return our PriorityBidSM form for fax bidding.
Can I inspect the item myself?
It's also not necessary. Our independent inspections provide detailed in-depth reports on the condition of the vehicle. This is backed up by our IronClad Assurance® which lets you bid with confidence, even without needing to see the vehicle yourself.
What is the Daily Marketplace?
View Daily Marketplace
Who can answer questions on the item?
In some instances, retailers must collect use tax, rather than sales tax. A common example of a purchase subject to the use tax is a purchase of an item for use in California from an out-of-state retailer. The tax rate for sales and use taxes are generally the same.
More info on Sales Tax
More info on Sales Tax in California
Checkout
Why do I have to go through Checkout?
What kind of information should I have available during the Checkout Process?
- Your sales tax exemption number, if you believe your item is exempt from sales tax.
- Your City / State / Zip Code delivery address / item destination
- Buyers exporting items will also be asked to declare their US port of export.
If your resale certificate is already on file for your item destination state, your resale exemption number will pop-up automatically during Checkout. If your resale certificate is not on file, you will need to provide a copy of your resale certificate using the bar-coded fax form provided for your convenience. You can print this fax form during Checkout and from the Post Sale page.
How long will it take for me to complete the Checkout process?
When will I be able to see and print my Invoice?
What if I cannot get through the Checkout process successfully?
Can I Checkout multiple items at the same time?
Once I have completed Checkout, can I make changes to my delivery address or tax exemption status?
What happens if I fail to checkout during the three (3) business days following the auction?
When can I request shipping quotations from TruckPlanet's Transportation Partners?
I haven't decided what the delivery address will be. I'm considering more than one address.
Why do I have to provide a Bill of Lading?
Why do I have to pay sales tax? This is an internet purchase and it's going to a different state.